Servicing passengers with disabilities on air transport: Virtual Classroom

Goal This course will provide PRM service agents with the knowledge, skills and attitudes required to provide service to passengers with disabilities on air transport in accordance with the order N 24 of Ministry of Transport of Russian Federation dated 15 February 2016 “Rules on servicing passengers with disabilities in airports and on board of aircraft” Learning Objectives • After successful completion of the course, the participants will be able to: • Maintain personal readiness to serve PRM. • Maintain organisational readiness to serve PRM. • Perform procedures on servicing passengers with reduced mobility in airport. Structure • Module 0 : Introduction • Module 1 : Персональные аспекты подготовки агентов по сопровождению пассажиров с ограниченной подвижностью • Module 2 : Организационные аспекты подготовки агентов по сопровождению пассажиров с ограниченной подвижностью • Module 3 : Процедуры сопровождения пассажиров с ограниченной подвижностью Primary Target Population PRM service agents Secondary Audience: Operational instructors on passenger service Entry Requirements • Participants shall comply with the requirements for PRM service agents. Fluent in spoken and written Russian